For items not on preorder, our typical TAT is 7 business days. When items are on preorder, TAT is 2-4 weeks. We hold all orders placed during a launch weekend through the subsequent Monday night. As a result, during launches, shipping and the TAT do not start until the following Tuesday. If there are delays in getting in necessary supplies, announcements will be posted to our Facebook group.
During a launch weekend through 2:59 AM EST/EDT the following Tuesday, we will hold all orders and automatically combine any placed within that timeframe. As a result, any orders placed will not start shipping until that day.
If you’re unhappy with your order for any reason, please contact us through email and include your order number. We are happy to help in any way we can which includes providing a refund or a replacement. We are unable to provide replacements or refunds for products acquired via a destash.
Given the nature of the products, we are unable to do refunds/replacements for scented items that are not lost/damaged/stolen during delivery or defective from the manufacturing process.
Once orders leave our hands, we can’t control expected delivery time, delays in shipment time, or any of the other problems encountered through USPS. If your order has tracking information that has not updated in over a week, please let us know. Our standard procedure is to start a trace on the items through USPS and this can take 48 hours to complete. If your order still can’t be found after these 48 hours are over then we will be happy to send you replacements!
Shipping is done through the USPS. When checking out, you have the option to upgrade your shipping to Priority which has an estimated shipping time of 2-3 days. For US orders of $50 or more, shipping is automatically selected as Priority and is free.
We offer discounts on group buys purchasing more than 50 bottles of polish. Please contact us using the methods above to discuss the terms and get things set up.
What are Scroaps?
Scroaps are whipped soap with added sugar for extra scrubbing/exfoliating. It has less sugar than a traditional sugar scrub to keep it soft yet effective. [Scr]ub + s[oap]
What are Meringues?
Meringues are whipped soap so they are nice and fluffy like a well made meringue!
What are Super Scroaps?
Super scroaps use turbinado sugar and even more of it to give the same refreshing experience as a scroap with even more scrubbing and exfoliating power!
What is OG UP?
From Alica Huang:
UP (Unicorn Pee) refers to a special pgment with a red/green shift. It is commonly considered to be very rare and special, and it has a special sparkle that other multichrome pigments don't have. It is also notoriously expensive. Some old polishes that contain UP (original Max Factory Fantasy Fire and Clarins 230 come to mind) are highly sought after and go for very high prices on the secondary market.
UP siblings have a similar sparkling effect although a different color shift (I know Sarah of BK[L] uses a gold/green one that is in this particular polish, and I believe there is also a green/blue shifting sibling pigment). The availability of sibling pigments caused the original red/green pigment to also be referred to as OG UP.
What are Undies?
Some colors made with Unicorn Pee (UP) pigment are really sheer by nature and are rare and expensive. To help them build up to a more opaque finish, it is more cost effective to use a creme in the same base color with no pigment for the first coat or two. All undies compliment a specific pigmented polish.
Hi everyone! Thank you all so much for your understanding over the last few days. We appreciate it very much. I wanted to give you a couple of updates, some good and some bad.
The Bad: we have about 100 preorders left to ship out and we were on track to get those shipped this weekend. BUT it seems our pigment woes just won't end. Pigments we had ordered to finish those preorders have been stuck in transit for 2 weeks. I've called and called FedEx but right now they're stuck waiting to be cleared by customs and I have no idea how long it will take. All of the Fever Quotes are affected by this, but there are 3 shades I absolutely cannot make more of until they show up: I'll See You In The Slipstream, The One Who Will Never Let You Die, and Ice To My Fever. I'm so sorry for this delay! If you would like these polishes to be refunded so your order can ship, email us at email@example.com
Because of this, we won't have overpours up mid-month this time. We usually aim to put them up once all preorders have shipped but we don't know when that will be.
The Good: I'm ordering extra pigment so we can have a guaranteed restock on the 4/23 launch of the Fever Quotes. If you choose to have your polishes refunded, then we'll send you a code so you can pick them up on 4/23 for the same price. We will also have a huge restock of the Unseelie King on 4/23!
I wish it was better news and I'm sorry again for the delay!