For items not on preorder, our typical TAT is 7 days. When items are on preorder, TAT is 2-4 weeks. If there are delays in getting in necessary supplies, announcements will be posted to our Facebook group.
If you’re unhappy with your order for any reason, please contact us through email and include your order number. We are happy to help in any way we can which includes providing a refund or a replacement. We are unable to provide replacements or refunds for products acquired via a destash.
Given the nature of the products, we are unable to do refunds/replacements for scented items that are not lost/damaged/stolen during delivery or defective from the manufacturing process.
Once orders leave our hands, we can’t control expected delivery time, delays in shipment time, or any of the other problems encountered through USPS. If your order has tracking information that has not updated in over a week, please let us know. Our standard procedure is to start a trace on the items through USPS and this can take 48 hours to complete. If your order still can’t be found after these 48 hours are over then we will be happy to send you replacements!
Shipping is done through the USPS. When checking out, you have the option to upgrade your shipping to Priority which has an estimated shipping time of 2-3 days. For orders $50 or more, shipping is automatically selected as Priority and is free.
We are currently still shipping to US and some International customers. We will be monitoring the situation here and abroad and doing everything we can.
All customers: let us know in the notes if you would like us to hold your order or any other special requests. We're maintaining social distancing practices to reduce chances of exposure to the BKL team and our customers.
International customers: due to policies being enacted by mail carriers around the world, we can currently only ship to the UK, Canada, Germany, France, Australia, Japan, and China. If you are in a country outside of this list, please email us at email@example.com and we will see if there is something we can do to help you out during this trying time.
Stay safe out there and as always, thank you so much for your support. It means the world to us!