If you have any trouble with your order or need to contact us, please email us at firstname.lastname@example.org. You can find additional swatch photos and information through our Instagram @beeskneeslacquer or in our Facebook group Bee’s Knees Buzz.
Since Respawns are a new batch of an older product, we cannot ensure perfect replication. We do everything we can on our part to mitigate this (same measurements, same equipment, etc.). Certain factors outside of our control (what batch of pigment we get from the manufacturer, etc.) can impact each version and result in minor differences.
For items not on preorder, our typical TAT is 10-15 business days. When items are on preorder, TAT is 3-4 weeks. We hold all orders placed during a launch weekend through the subsequent Monday night. As a result, during launches, shipping and the TAT do not start until the following Tuesday. If there are delays in getting in necessary supplies, announcements will be posted to our Facebook group.
While we normally combine orders placed during a launch weekend because of some recent life changes behind the scenes at BKL we have had to suspend this policy. We will no longer combine orders and refund shipping. We're very sorry about that!
If you’re unhappy with your order for any reason, please contact us through email and include your order number. We are happy to help in any way we can which includes providing a refund or a replacement. But given the nature of some nail polish pigments, we cannot offer a guarantee after 6 months. Some pigments may eventually fade, and because these are handmade products, you may receive an imperfect bottle with small speckles of pigment. We have done our best to quality control and ensure you don't receive one of these bottles, but it does sometimes happen. We are unable to provide replacements or refunds for products acquired via a destash, or if your package is sent through a forwarder.
Given the nature of the products, we are unable to do refunds/replacements for scented items that are not lost/damaged/stolen during delivery or defective from the manufacturing process.
Once orders leave our hands, we can’t control expected delivery time, delays in shipment time, or any of the other problems encountered through USPS. If your order has tracking information that has not updated in over a week, please let us know. Our standard procedure is to start a trace on the items through USPS and this can take 48 hours to complete. If your order still can’t be found after these 48 hours are over then we will be happy to send you replacements!
If you have any issues with your order, please include in your email to email@example.com your order number and photos of the packing slip so we can help you as quickly as possible.
Shipping is done through the USPS. When checking out, you have the option to upgrade your shipping to Priority which has an estimated shipping time of 2-3 days. For US orders of $75 or more, shipping is automatically selected as Priority and is free.
We offer discounts on group buys purchasing more than 50 bottles of polish. Please contact us using the methods above to discuss the terms and get things set up.