For items not on preorder, our typical TAT is 7 days. When items are on preorder, TAT is 2-4 weeks. If there are delays in getting in necessary supplies, announcements will be posted to our Facebook group.
If you’re unhappy with your order for any reason, please contact us through email and include your order number. We are happy to help in any way we can which includes providing a refund or a replacement. We are unable to provide replacements or refunds for products acquired via a destash.
Given the nature of the products, we are unable to do refunds/replacements for scented items that are not lost/damaged/stolen during delivery or defective from the manufacturing process.
Once orders leave our hands, we can’t control expected delivery time, delays in shipment time, or any of the other problems encountered through USPS. If your order has tracking information that has not updated in over a week, please let us know. Our standard procedure is to start a trace on the items through USPS and this can take 48 hours to complete. If your order still can’t be found after these 48 hours are over then we will be happy to send you replacements!
Shipping is done through the USPS. When checking out, you have the option to upgrade your shipping to Priority which has an estimated shipping time of 2-3 days. For orders $50 or more, shipping is automatically selected as Priority and is free.
What are Scroaps?
Scroaps are whipped soap with added sugar for extra scrubbing/exfoliating. It has less sugar than a traditional sugar scrub to keep it soft yet effective. [Scr]ub + s[oap]
What are Meringues?
Meringues are whipped soap so they are nice and fluffy like a well made meringue!
What are Super Scroaps?
Super scroaps use turbinado sugar and even more of it to give the same refreshing experience as a scroap with even more scrubbing and exfoliating power!
What is OG UP?
From Alica Huang:
UP (Unicorn Pee) refers to a special pgment with a red/green shift. It is commonly considered to be very rare and special, and it has a special sparkle that other multichrome pigments don't have. It is also notoriously expensive. Some old polishes that contain UP (original Max Factory Fantasy Fire and Clarins 230 come to mind) are highly sought after and go for very high prices on the secondary market.
UP siblings have a similar sparkling effect although a different color shift (I know Sarah of BK[L] uses a gold/green one that is in this particular polish, and I believe there is also a green/blue shifting sibling pigment). The availability of sibling pigments caused the original red/green pigment to also be referred to as OG UP.
What are Undies?
Some colors made with Unicorn Pee (UP) pigment are really sheer by nature and are rare and expensive. To help them build up to a more opaque finish, it is more cost effective to use a creme in the same base color with no pigment for the first coat or two. All undies compliment a specific pigmented polish.
Every order has been taken to either USPS or UPS at this time. We understand that some orders say they're still in "preshipment" but all of those orders have been dropped off. I spoke to USPS and they said some orders are taking 4-6 weeks to arrive because of the delays in the postal system from Covid-19 as well as the monumental holiday delays.
We're keeping an eye on all orders and will start traces as necessary. For all orders stating they're in "preshipment", we're going to our local post office to see what they can do. At this point, BKL knows how frustrated you are about this. Trust us, we are too. But if these orders are truly missing, we will send out replacements for what we can and refunds for what we can't so don't worry!